Managed IT Support for Philadelphia Businesses
Helpdesk, monitoring, backups and security on a flat monthly plan, from a shop on Main Street you can actually walk into.
Local and responsive
Month-to-month service
Tested backups
Mac and Windows support
MackTechs manages IT for small businesses across Philadelphia and the western suburbs: medical practices, law firms, schools, nonprofits and shops with two to fifty computers. You get a helpdesk that answers, monitoring that catches problems before your staff do, tested backups, Microsoft 365 done properly, and a technician who can be at your office in Conshohocken or Center City the same day. Plans are priced per user per month and quoted up front, with no long contract.
What's in a managed IT plan
- Unlimited remote helpdesk during business hours, on-site when remote won't do
- Endpoint monitoring, patching and managed antivirus / EDR on every computer
- Backups that are tested, not just scheduled, for servers, laptops and Microsoft 365
- Microsoft 365 licensing, email security and phishing protection
- Network, Wi-Fi and firewall management
- Onboarding and offboarding of staff, device setup, asset tracking
- Quarterly review of what you're paying for, including software you don't need
Who We Work With
We specialize in small businesses with 1 to 50 employees in the Philadelphia area. Our clients include:
- Law firms and solo attorneys — M365 management, document security, scanner and printer support, vendor coordination
- Healthcare practices — HIPAA-compliant IT, BAA agreements, EHR system support, secure email
- Professional services firms — Accounting, consulting, real estate offices that need reliable IT without a full-time hire
- Retail and local businesses — Point of sale systems, Wi-Fi management, basic endpoint support
- Schools and nonprofits — Device fleet management, bulk repairs, IT consulting on a budget
If your business has outgrown “my nephew handles the computers” but is not ready for a big MSP with 50-page contracts and hidden fees, we are the right fit.
Why MackTechs for IT
Local and Responsive
We are on Main Street in Manayunk, not in a call center in another state. When you call, you talk to the person who actually manages your systems. Same-day response on critical issues, and we can be on-site when remote support is not enough.
No Long-Term Contracts
Month-to-month service. No 3-year lock-ins, no early termination fees. We keep your business by doing good work, not by trapping you in a contract. If you are unhappy, you can leave at any time.
Flat Monthly Pricing
One monthly fee covers everything. No billable hours adding up, no surprise invoices, no “that is out of scope” on basic requests. You know what you are paying every month.
Repair Experts Too
Most MSPs outsource hardware problems. We fix devices in-house. Cracked screens, dead batteries, liquid damage, hardware failures. Your employees get their devices back fast because the repair shop is the IT department.
Switching from another IT provider
We take over documentation, passwords and vendor accounts in the first two weeks, run alongside your current provider until everything is confirmed, and you never lose access to anything during the handover.
How pricing works
Per user per month, covering every device that user works on. The number depends on how many users you have and whether you need after-hours coverage or compliance work. One quote, no surprise hourly bills.
Areas We Serve
We provide managed IT services to businesses across the Philadelphia region. On-site support is available throughout these areas, and remote support is available anywhere.
- Philadelphia (all neighborhoods)
- Manayunk
- Roxborough
- East Falls
- Wissahickon
- Germantown
- Bala Cynwyd
- Conshohocken
- King of Prussia
- Norristown
- Ardmore
- The Main Line
Frequently Asked Questions
Ready to Talk?
Schedule a free consultation to discuss your business IT needs. No sales pitch, no pressure. We will assess your current setup and tell you honestly what you need and what you do not.
Email Us · MackTechs · 4329 Main Street, Philadelphia, PA 19127
Mon-Fri 11am-6pm · Sat 11am-3pm · (215) 914-5775 · hello@macktechs.com